Terms & Conditions:
alghauri maintains the (www.alghauri.com) Website (“Site”).
The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency”.
We will not trade with or provide any services to OFAC and sanctioned countries
Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website
Cardholder must retain a copy of transaction records and (www.alghauri.com) policies and rules
User is responsible for maintaining the confidentiality of his account.
DELIVERY POLICY:
We deliver our Products to all mainly UAE and delivery will be done within next 24 hours.
Delivery charges of AED 10.00 will be applied for orders below AED 50.
Refund, Return & Exchange Policy:
We take customer satisfaction very seriously here at alghauri.com
In case of any issues that arise with your order, please send us an email at hello@algahuri.com within 24 hours of delivery along with the relevant details such as your order number and our customer care team will get back to you as promptly as possible.
Additionally you can also call us at al ghauri (800 – 000000) for any queries or complaints.
In relevant cases, if you have already been billed by alghauri.com, we will issue you a full or partial refund depending on the case particulars.
In case you did not receive your order or received an incorrect order you may be issued a full refund.
If a part of your order is missing you may be issued a partial refund.
Refunds will be managed through the original mode of payment.
Refund or exchange is permitted within 7 days of purchase.
Products to be returned in saleable condition & maintained in proper storage conditions, along with the original receipt.
Products purchased on free voucher/offer/promotion cannot be returned & replaced
Exchange/Returns for Fresh, Chilled & Frozen products are not accepted due to Quality, Hygiene & Safety guidelines.
Mode of payment:
We accept payments via Visa and Mastercard in AED
Please read the following terms carefully before using debit/credit cards for payment :
The card must belong to the user ; else, the user must attain legal consent from the card owner to carry out the transaction
All card details and personal information is NOT stored and will NOT be sold, shared, rented or leased to third parties
Customers using debit/credit cards are requested to be available on their respective contact numbers
The customer is fully liable for placing an order via debit/credit card succeeding the reading of the terms and conditions
Refund procedures may take up to two working days to process. The customer may have to follow up with their bank in case of any delay in crediting the relevant amount back to their account. We will send the customer an email with a printout of the refund advice printed from the relevant debit/credit card bank payment gateway as a reference
PRICE & PAYMENT:
The Price shall be the Seller’s quoted Price. The Price is shown is same which shall be due at the rate ruling on the date of the Seller’s invoice.
The Seller reserves its right to change and vary its stated Price.
To enable the Buyer’s order to be accepted, payment in full including any carriage charges must be received by the Seller. The Seller shall not be required to process the order until payment is made.
You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a fraud protection agency, which may keep a record of that information
alghauri accepts Master and Visa Credit and Debit Cards.
Currency accepted on our website for a transaction will be AED only.
Limitation Of Liability:
In no event shall SFG general trading, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and ( iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort ( including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Responsibility of Website Visitor:
The Website may contain content containing technical inaccuracies, typographical mistakes, and other errors. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. alghauri disclaims any responsibility for any harm resulting from the use by visitors of the Website.
Content Posted on Other Websites:
We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which www.alghauri.com links, and that link to www.alghauri.com. We do not have any control over those non – www.alghauri.com websites and webpages, and are not responsible for their contents or their use. By linking to a non – www.alghauri.com website or webpage, SFG general Trading does not represent or imply that it endorses such website or webpage. SFG general Trading disclaims any responsibility for any harm resulting from your use of non- www.alghauri.com websites and webpages. Your privacy is extremely important to us. We won’t ask you for personal information unless we truly need it. (When we do ask for your information it is usually to ensure that we’re dealing with real people and not a Fake!). We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights. If you have questions about accessing or correcting your personal data please get in touch with us through any of the ways listed at the alghauri Contact Us. It is alghauri policy to respect your privacy regarding any information we may collect while operating our website.
Copyright Infringement:
As alghauri asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by alghauri violates your copyright, you are encouraged to notify alghauri. alghauri will respond to all such notices, which may include as required or appropriate removing the infringing material or disabling all links to the infringing material. In the case of a visitor who may infringe or repeatedly infringes the copyrights or other intellectual property rights of alghauri or others, alghauri may, in its discretion, terminate or deny access to and use of the Website. In the case of such termination, alghauri will have no obligation to provide a refund of any amounts previously paid to alghauri.
Intellectual Property:
This Agreement does not transfer from alghauri to you or third-party intellectual property, and all rights, title and interest in and to such property will remain (as between the parties) solely with alghauri. alghauri logo, and all other trademarks, service marks, graphics and logos used in connection with www.alghauri.com, or the Website are trademarks of alghauri. Other trademarks, service marks, graphics and logos used in connection with the Website may be the trademarks of other third parties. Your use of the Website grants you no right or license to reproduce or otherwise use any alghauri or third-party trademarks.
Governing law :
These website terms are governed by and constructed in accordance with UAE law.
Disputes arising related to these terms shall be subject to the jurisdiction of Dubai courts.
Changes:
alghauri reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. alghauri may also, in the future, offer new services and/or features through the Website (including the release of new tools). Such new features and/or services shall be subject to the terms and conditions of this Agreement, as may be amended from time to time.
Termination:
alghauri may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice. If you wish to terminate this Agreement or your alghauri account (if you have one), you may simply discontinue using the Website. In addition, alghauri can terminate the Website immediately as part of a general shut down of our service. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
THANK YOU FOR THE CO-OPERATION. HELP US TO SERVE YOU BETTER
Privacy Policy:
Cancellation by Site/customer:
Product once ordered, can only be cancelled on the same day before 10PM. The refund upon cancellation will begin thereafter and will reflect back in the account used for payment.
We reserve the right to refuse any order placed with us. In case of an order placed, the site reserves the right to also cancel or limit the quantity an individual is allowed to order and we may, at our sole discretion, deny that transaction.
A suspicious activity may include and is not limited to, orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms and conditions of using the websites, we at our sole discretion could cancel such orders.
In the case of such suspicious activities (aforementioned), a list of all fraudulent transactions will be noted and the right to deny access to those accounts is reserved by the site.
Refund, Return & Exchange Policy:
We take customer satisfaction very seriously here at alghauri.com
In case of any issues that arise with your order, please send us an email at hello@alghauri.com within 24 hours of delivery along with the relevant details such as your order number and our customer care team will get back to you as promptly as possible.
Additionally you can also call us at 800 alghauri (800 – 00000) for any queries or complaints.
In relevant cases, if you have already been billed by alghauri.com, we will issue you a full or partial refund depending on the case particulars.
In case you did not receive your order or received an incorrect order you may be issued a full refund.
If a part of your order is missing you may be issued a partial refund.
Refunds will be managed through Cash or Bank Transfer.
Refund or exchange is permitted within 7 days of purchase.
Products to be returned in saleable condition & maintained in proper storage conditions, along with the original receipt.
Products purchased on free voucher/offer/promotion cannot be returned & replaced
Exchange/Returns for Fresh, Chilled & Frozen products are not accepted due to Quality, Hygiene & Safety guidelines.